First up - all the wikis I looked at made good first impressions. From the standard, wikipedia type, (Library success - best practices ) to the more decorative (Yarraplenty) style they are pleasant to look at and give the appearance of being well organised.
I can see the value in having a place where all comers can easily contribute ideas and share things, particularly for a dispersed user group, but I can't see any immediate applications for our service. A wiki may have a role as a place to promote services and gather information about user needs and experiences but I would think carefully about what user expectations were being created before setting one up.
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